Ambergris Solutions Philippines

Ambergris Solutions is a leading, Philippine-based provider of offshore customer care solutions to US-based clients in the utilities, IT, travel & hospitality, telecommunications and financial services industries. By locating its contact centers in the Philippines, and leveraging massive investments in new broadband infrastructure, Ambergris allows its clients to staff customer care desks with highly-trained, university-educated customer interaction professionals, for a fraction of the price of operating in-house help desks, or of outsourcing to stateside service bureaus.

The results are nothing short of revolutionary: vastly improved service and customer satisfaction levels, and a significant reduction in CRM-related costs. A company outsourcing 300 seats of customer care work to Ambergris can on average expect to save over $12m a year. Ambergris also improves the quality of customer care-measurably-- whether the focus is on retaining business, or on improving the qualitative experience of customers, as complex problems are addressed and resolved. The Ambergris solution transforms customer care-- traditionally a loss-leading cost center-- into an engine of profit growth, and into a means of differentiating goods and service offerings in increasingly competitive markets.