Teleperformance Philippines

Teleperformance Philippines began in 1996 and has grown to become a preferred offshore contact center outsourcing option to the Philippines and U.S. markets operating more than 6,000 workstations from 5 contact centers located in and around Manila and Bacolod City.

Teleperformance offers bilingual services in English and Spanish to the U.S. domestic market and we can support other languages such as Korean, Spanish, Mandarin, Fookien and Tagalog.

Operations in the Philippines are ISO certified.

Key Services/Applications Offered

* Customer Acquisition
* Customer Care & Growth
* Technical Support
* IVR Automation Solutions
* Back Office
* OffShore Solutions to the US market

Key Industries Served

* Telecommunications and ISP
* Financial Services
* Insurance Services
* Direct Response
* Travel Sector
* Technology
* Consumer Products
* B2B

Teleperformance USA is a division of the parent company with worldwide headquarters in Salt Lake City, Utah. TPUSA has over 50 contact centers in 6 countries with 9,000 workstations. Our current Manila, Philippines project is expected to add at least 3000 more workstations to the network.

At Teleperformance USA, we provide contact center solutions that enable our clients to acquire and manage customers more effectively.

Dominic Dato founded the company in 1993, and since then Teleperformance USA has grown to become one of the largest contact center outsourcers in the US market.

The company was ranked in the teleservices industry Top 50* in its first year of operation, the youngest company ever to achieve this status. It has also won recognition as one of the fastest-growing teleservices agencies in the United States while maintaining its reputation as a quality-driven, client-focused outsourcing partner.

Teleperformance USA is part of the SR. Teleperformance Group, a worldwide leader in outsourced CRM solutions with worldwide revenues of $1.3 billion.

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